vSeeBox FAQs

General Questions
What is vSeeBox/VC Box/V Box/ See Box?
vSeeBox/VC Box/V Box/See Box is one of the best-selling TV boxes full of Android. To use our vSeeBox, just plug it into the TV, connect to Wi-Fi or Ethernet, and then you can enjoy the best home entertainment experience ever. The vseebox has a 7-day playback function, so you don't need to record it yourself. The latest V3 Pro models include: quad-core 64-bit CPU processor, 4GB RAM, 64GB internal storage, Android 11 TV, a new powerful chipset Amlogic 905Y4, supporting 10-bit HDR decoding, up to 8K@60fps, 2R2R dual Wi-Fi 6, up to 867mbps, and LAN network up to 1000mbps.vSeeBox V3 Pro adopts H.265/. Compared with H.264, H.265 image processing technology doubles the data compression ratio under the same video quality, saves 50% of network bandwidth resources, and allows you to watch movies more smoothly with the same image quality and enjoy a high-quality experience with less buffering.
Is vseebox legal?

Yes, vSeeBox is legal in the US. There have been several contemplations regarding the legality of the android TV box since its launch because the features used in the TV box are mainly applicable for mobile phone devices.

However, the company has declared that no one will have to face any legal issues for using the vSeebox. But yes, if you are accessing digital TV without paying for the same, you will have to confront the legal department since streaming anything without having a subscription is a crime.

So, before you stream anything over the internet through the android TV box, make sure you have the subscription license so that there will be no problem in the future. Rest assured, you can get the product on our website buy it from our site as it’s completely legal.

Is there any product warranty?
We guarantee our products for 1 year. If there’s any hardware issue, you can contact your seller for replacement/repairment.
When will my order be shipped?

Order processing: 1–2 business days. Closed on weekends and U.S. federal holidays.

Where can I apply for a return or exchange?
Please check refund policy. Please confirm with them before purchasing.
Which courier service is used for the order?
USPS, UPS & FedEx
Where is the brand authorization certificate?
vSeeBox Mall is official retail store, which is factory-to-consumer.
Do I need a VPN to use vSeeBox?
Not compulsory to have VPN to use vSeeBox. If you use 3rd party apps often / need to change the location for a service area with apps like Netflix, we recommend having one.
Can I install other APP on vSeeBox?

Yes absolutely! vSeeBox is highly compatible with Google Android TV system. We recommend using Google Play Store to get all the official apps such as Netflix, YouTube TV, Disney+ there.

For some 3rd party apps out of Google Play Store, you can visit the Market on Home Page. We have added some common 3rd party apps in the Market for easy downloading and installation.

Any requirements for hooking up vSeeBox?

You just need a TV/monitor with an HDMI port and Wi-Fi/Ethernet network connected with vSeeBox. We recommend an over 15 Mbps network with Ethernet for smooth streaming.

How can I change the picture quality?

Some of our VODs have different quality versions for you to choose from. You can adjust according to your network environment. Press Menu button on your remote during the VOD streaming, in Quality, you can choose High / Normal / Low quality, high quality maybe up to 4K version

What internet speed do I need for using vSeeBox?

We recommend an over 15 Mbps network speed for a good streaming experience. We also recommend an Ethernet hardwire network over a Wi-Fi network for a stable and fast network.

you can adjust the picture quality from high quality to low quality. For high quality, we recommend a 15Mbps network for seamless streaming without buffering.

What’s the difference between model V6 plus and V6 max?

Both the VSeeBox V6 Plus and V6 Max run on Android 14 and support 8K UHD streaming, Wi-Fi 6, Bluetooth, and smooth playback for live TV and on-demand content. At first glance, their core specs look similar, but the real difference is in performance optimization and software features.

The V6 Plus is equipped with a newer chipset that delivers faster response times, smoother app switching, and better multitasking. It also supports split-screen mode, making it more suitable for power users or families who frequently switch between apps. In addition, the V6 Plus offers broader media and audio format compatibility and access to newer features.

The V6 Max, on the other hand, focuses on stability and everyday streaming needs. It delivers reliable 8K playback without extra multitasking features and is often priced more affordably.

What type of TF card can be used and the maximum storage?

You can insert a TF card to order to expand the storage. It supports FAT format with 2GB, 4GB, 8GB, 16GB, 32GB, and 64GB. However, apps must be installed on the device to use (in Apk file).

vSeeBox Setup And Installation
Network Troubleshooting for vSeeBox
You can take a look at this article :Network Troubleshooting for vSeeBox
How to uninstall apps on vSeeBox?
On the 1st row of the Home page, Settings, Apps, select the app(s) you want to uninstall, and click Uninstall.
How to update my vSeeBox?
vSeeBox supports Over-The-Air updates to keep your device updated. On the 3rd row of the Home Page, select the Software update. You can check if any new updates with Online Update
How to pair the Bluetooth Remote?
Please visit the Bluetooth section: Home Screen settings row, System settings, and Bluetooth. Choose Pair new device.

To pair the Bluetooth remote, hold both [OK] and [VOL-] buttons until the red light flashes on the remote indicator. Now new device "vSeeBox Remoter" will show there, and connect it.
How to reset my vSeeBox? Will factory reset erase my Apps?
Factory reset will erase all data and caches on the vSeeBox. However, you can install the apps back after resetting.You can find that on: 3rd row home screen - system settings - device preference - reset - erase everything.
How can I set a movie or TV series to my favorite?

When you select and click on any VOD, there are “Play”, “Info” and “Favorite” buttons on the page before you watch it. You can click the “Favorite” button to add it to your favorite. 

 Inside the Heat Live app, visit the MENU page, then move to Favorite, and you can select your favorite channels on the whole channel list. Vice Versa, select it again to cancel your favorite.

TV box missing after setup
Please confirm that network has been connected first. You can open YouTube TV and see if any videos can be playing.

If network connected but Apps still not showing on Home Screen, we recommend doing a factory reset if you are experiencing unusual glitching from setup. You can find that on: 3rd row home screen - system settings - device preference - reset - erase everything.
How can I turn subtitles on/off?
Some of our VODs have different subtitles even in different languages for you to choose from. Press the Menu button on your remote during the VOD streaming, in Subtitles, you can choose None (for closing subtitles), or subtitles in different languages.
How can I change the track language of a VOD?
Some of our VODs have different track languages for you to choose. Press the Menu button on your remote during the VOD streaming, in Track, you can choose English, Español and more according to availability.
How can I track my favorite VOD list?
You can find the Favorite on the top side of the VOD main page. To cancel a favorite, you can hover over the movie/tv series and press the Menu button on your remote to cancel your favorite.
How to use Split-Screen mode on the vSeeBox V6 Plus
Please following this video on YouTube
How to setup my vSeeBox V6 Plus/V6 Max/V6 Pro/V5 Pro?
Please following this video on YouTube
How to program the VSeeBox V6 Max,V6 Pro and V6 Plus remotes to control your TV
Please following this video on YouTube
Other Questions
Network issue – say remembered instead of connected
Thank you for your help first. If the network is indicating "remembered" but not "connected", it means the password error. You can re-connect the network by: 3rd on row home screen - system settings - network - click ok on your wifi network - forgot network. For more network troubleshooting, please visit:Network Troubleshooting for vSeeBox
Shut down / sleeping mode – which shall I choose?
We suggest shutting it down (power off) if you are not using it. It will release the internal storage and make the box work more smoothly with next usage.

The sleeping mode is for a short period of not using it. The tv box would not be turned off completely for a faster wake-up time.
Can I watch the games of thrones on vSeeBox?
Yes. You can watch it by installing the official Max (HBO) app on the vSeeBox and signing in with a paid Maxsubscription. The box supports HD/4K streaming and subtitles.

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