Step 1: Clear App Cache 

Clearing the cache can resolve many performance issues:

1. Navigate to Settings on your vSeeBox.
2. Select Apps.
3. Choose the problematic app (e.g., Heat Live, Heat VOD).
4. Click on Clear Cache.

Step 2: Reinstall the App

If clearing the cache doesn't help, reinstalling the app might:

1. Go to Settings > Apps.
2. Select the app and choose Uninstall.
3. Restart your vSeeBox.
4. Reinstall the app from the vSeeBox Market or Play Store.

Step 3: Update the App and System Software 

• To update the app:

1. Open the app.
2. Check for any in-app update prompts.
3. Follow the on-screen instructions to update.

• To update vSeeBox system software: 

1. Go to Settings > System Settings.
2. Select Software Update.
3. Choose Online Update to check for and install updates.

Step 4: Restart Your vSeeBox 

A simple restart can resolve temporary glitches:

1. Press and hold the Power button on your remote.
2. Select Restart.
3. Wait for the device to reboot.